Privacy Policy

This privacy policy is provided by Hydrocell (referred to as "us", "our", or "we" in these terms) for the information of visitors (referred to as "you" or "your" in these terms) to our website.

Hydrocell is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information. Hydrocell does not disclose or publish personal information collected through the website without consent. Access to this information is restricted to our staff and consultants who are bound to respect the privacy of the information. Hydrocell is bound by Australia’s National Privacy Principles, to the extent required by the Privacy Act 1988. This policy outlines how Hydrocell collects, uses and manages personal information.

  1. Information Gathered By Us
    • When you request any of our goods or services we need to know your name, street, suburb, post code, contact telephone numbers and email address.
    • We gather this information to allow us to process your request and the relevant information is then used by us to communicate with you for a variety of purposes.
    • We may, on occasion, collect additional personal information from any surveys, competitions, product promotions, and the like, which you complete and return to us.
    • The information that you provide will enable us to provide further information about our company, products and services to you, and to contact you.
    • We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. The statistics will not include information that can be used to identify any individual.
  2. Information that is Automatically Logged
    When you enter our website, we may use your internet protocol ("IP") address to help diagnose problems with our server, to administer our website and to help identify you. Your IP address may also be used by us to gather broad demographic information for other purposes, such as monitoring visitor frequency.
  3. Cookies
    You may be aware that there is a technology called "cookies". This is a file that is transferred from the website to the hard drive of your computer. We use cookies to track your activities on our website. A cookie will not allow a website operator to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us or you have set the preferences in your browser to provide this information automatically. You may nominate to reject or delete a cookie. Your browser should contain information on how to do this. If you do so, you can still access our website, although you may be limited in some uses of the website.
  4. Distribution of Data
    • Any information that is gathered from visitors to this website is used by us and third parties whose products and services may be of interest to you. We will also pass on your details to relevant accredited insulation installers, who will contact you to arrange for the quotation and or installation of insulation as agreed by you.
    • If our business or any part of our business is sold or integrated with another business your data and information may be disclosed to our advisers and any prospective purchasers and their advisers and may be passed on to the new owners of the business or relevant part of the business who may use such data and information for the various purposes given in this privacy policy.
  5. Consent
    • By visiting our website, you consent to the use of your information as set out in this privacy policy. We may change our privacy policy at any time. If we change our privacy policy we will post the changes on this website, so that you may be aware of the information we collect and how we use it at all times. We will also contact you should we make any changes so that you may have the opportunity to object to the changes so far as they relate to your data and information.
  6. Linked Sites
    We cannot be responsible for the policy or practices of linked sites so we recommend that you consider their privacy policies separately.
  7. Telling You What Information We Hold About You
    If you wish to know what information we hold on you please contact us.
  8. Removing and Correcting Information
    If you request us to remove your personal information from our database or you wish us to amend or change the information we hold about you on our database, we will remove or amend any such information on your request. Such request should be made by contacting us.
  9. Contact Us
    If you have any questions about this privacy policy, how we run the website or your dealings with our website, please contact us.